Warranty & Technical Support
Tell us about your product and the issue you are experiencing. Our team will review your request and advise you on the next steps.
Safety first
Stop using the product if you notice smoke, unusual heat, swelling, liquid leakage, a burning smell, or another safety concern. Follow the product manual’s safety instructions and contact GP. Do not open the unit.
Contact GP: ethan@globalpower.org+1 423 314 8692
Request support by email or phone
Our online support form is not available yet. Email Customer Support or call the Service Hotline for technical support, a warranty service request, or any other product issue. You do not need to know whether the issue is covered by warranty, and a registration number is optional.
Please include
- Your name, phone number and email, and whether you are the customer, installer or distributor.
- Where the equipment is installed (country and state/region).
- Product category (Battery, Inverter or MINI ESS), model and serial number.
- Purchase date and channel, and your order or invoice number or proof of purchase. If you do not have these to hand, they can be supplied during review.
- A description of the issue, when it first occurred, any alarms or error codes, and the troubleshooting already performed.
- Your system configuration: related inverter or battery make and model, number of parallel units, and on-grid or off-grid.
- Photos or video of the product nameplate and the fault, taken only where it is safe to do so. Do not open or dismantle the unit, recreate a fault, or move a damaged battery for photographs.
- Registration confirmation, if you are requesting service during an extended term.
Submitting a service request does not authorize a return shipment. Please wait for written return instructions from Global Power.
See the GP Product After-Sales Policy for how claims are reviewed and what is covered, and Manuals & spec sheets for your product’s user manual.
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